سياسة الاسترجاع

At Jeddah Souq, customer satisfaction is our top priority. We strive to provide high-quality products, but if you are not completely satisfied with your purchase, we’re here to help.

Returns
You may request a return within 3–5 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos or videos as proof. We will arrange a replacement or refund at no extra cost.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days via your original payment method or as store credit.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons (if applicable). These will be clearly mentioned on the product page.

Shipping Costs
Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.